Assistant Manager – Recruitment
Company name : VOIZ
Posted on: 3rd Dec 2024
Description
Location: Remote
Employment Type: Full-Time
Job Summary
The Assistant Manager – Recruitment is responsible for managing end-to-end recruitment operations within the BPO environment, focusing on bulk hiring, stakeholder management, team supervision, and process optimization. The role involves leading a team of recruiters to meet hiring targets across voice, non-voice, backend, and support functions while ensuring quality of hire and adherence to timelines.
Key Responsibilities
1. Recruitment Strategy & Planning
Develop and implement hiring strategies aligned with business requirements.
Forecast manpower needs in coordination with operations and business heads.
Create sourcing plans for volume and niche hiring.
Drive campus hiring, vendor hiring, and referral programs.
2. End-to-End Recruitment Management
Manage the full recruitment lifecycle:
Sourcing
Screening
Interview coordination
Offer rollout
Pre-joining engagement
Ensure closure of positions within defined TAT (Turnaround Time).
Maintain recruitment trackers and dashboards.
3. Team Management
Lead and mentor a team of recruiters/senior recruiters.
Set performance targets and KPIs.
Conduct training and upskilling sessions.
Monitor daily hiring numbers and pipeline health.
4. Stakeholder Management
Coordinate with Operations Managers and Delivery Heads.
Conduct requirement intake meetings.
Provide hiring status updates and market intelligence.
Manage internal and external vendor relationships.
5. Volume/Bulk Hiring (Core BPO Requirement)
Handle large-scale hiring drives (100–500 hires/month depending on size).
Conduct walk-in drives and job fairs.
Manage hiring for:
Customer Support (Voice/Non-Voice)
Technical Support
Chat/Email Process
International Process
Backend Operations
6. Recruitment Metrics & Reporting
Track and report:
Cost per hire
Time to fill
Offer-to-join ratio
Source effectiveness
Attrition within 90 days
Improve hiring quality and reduce early attrition.
7. Compliance & Documentation
Ensure background verification process compliance.
Maintain documentation as per company policy.
Ensure adherence to labor laws and internal audits.
8. Employer Branding & Talent Pipeline
Build talent pools for future requirements.
Manage job postings on job portals.
Improve candidate experience.
Drive social media recruitment initiatives.
Required Skills & Competencies
Technical Skills
Strong experience in BPO bulk hiring
Expertise in sourcing via job portals, social media & referrals
ATS (Applicant Tracking System) knowledge
MS Excel (reporting & dashboards)
Data-driven recruitment approach
Behavioral Skills
Strong leadership & team management
Excellent communication & negotiation skills
Ability to work under pressure
Strong stakeholder management
Decision-making & problem-solving skills
Educational Qualification
Bachelor’s degree (Mandatory)
MBA/PGDM in HR (Preferred)
Experience Requirements
4–7 years of recruitment experience
Minimum 2+ years in BPO/ITES hiring
Experience in managing a recruitment team
Experience in bulk hiring (monthly targets 100+)
KPIs / Performance Indicators
Hiring target achievement %
TAT adherence
Offer drop ratio
30/60/90-day attrition
Recruiter productivity
Cost per hire
Process
Tele-Sales (B2C)
Process
Ongoing
Language
Pay Out
Remuneration : NA
Start date: 3rd Dec 2024
End date: 6th Oct 2026
Duration: Ongoing months
Days of the week
Works Slots
Expertise Level
