Team Leader Customer Support
Company name : CIRCUIT HOUSE TECHNOLOGIES PRIVATE LIMITED
Posted on: 4th Sep 2026
Description
TEAM LEADER – CUSTOMER SERVICE
Job Title: Team Leader – Customer Service
Employment Type: Full-time | Permanent
Work Mode: Work From Office
Shift: Rotational
Week Off: Rotational
Job Summary
We are looking for an experienced and motivated Team Leader – Customer Service to manage and lead a team of customer service executives. The ideal candidate will be responsible for achieving team targets, maintaining service quality, monitoring performance, and ensuring excellent customer experience.
Key Responsibilities
- Manage, guide, and motivate a team of Customer Service Executives.
- Monitor daily team performance and ensure achievement of productivity and quality targets.
- Handle escalated customer issues and ensure timely resolution.
- Monitor calls, provide feedback, and conduct regular coaching sessions.
- Ensure adherence to company processes, SOPs, and quality standards.
- Track key performance indicators such as productivity, attendance, AHT, CSAT, and quality.
- Prepare and share daily/weekly performance reports with management.
- Identify performance gaps and implement corrective action plans.
- Conduct team huddles, briefings, and performance discussions.
- Coordinate with Operations, Quality, Training, and other support teams.
- Maintain team discipline, attendance, and schedule adherence.
- Ensure a positive and productive work environment.
- Support new process/product training and ensure team members are process-ready.
Candidate Requirements
- Minimum 1–2 years of experience as a Team Leader in Customer Service/BPO/Contact Centre operations.
- Strong communication and interpersonal skills.
- Experience managing customer service teams and handling escalations.
- Good knowledge of MS Excel and reporting.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and meet targets.
- Willingness to work in rotational shifts and rotational week-offs.
- Prior experience in inbound customer service will be preferred.
Key Skills
Team Management | Customer Service | Escalation Handling | Performance Management | Coaching & Feedback | MIS Reporting | Quality Management | Productivity Management | MS Excel | Communication Skills
What We Offer
- Competitive salary as per industry standards
- Growth and career development opportunities
- Supportive work environment
- Opportunity to work with a growing customer service operation
Process
Customer Service
Process
Ongoing
Language
Pay Out
Remuneration : NA
Start date: 4th Sep 2026
End date: 30th Nov 2026
Duration: Ongoing months
Days of the week
Works Slots
Expertise Level
