HIRING – CUSTOMER SUPPORT EXECUTIVE
Company name : CIRCUIT HOUSE TECHNOLOGIES PRIVATE LIMITED
Posted on: 4th Sep 2026
Description
Job Responsibilities Handle Inbound and Outbound customer calls. Week Off Understand customer concerns and provide appropriate L1 resolution. Up to 21,000 per month Rotational Handle queries related to product information, installation, repair/service, warranty, delivery, Warranty information, Invoice/product registration, order status and complaint status. Perform basic troubleshooting as per the approved SOP/Knowledge Base. Create and update customer tickets accurately in CRM. Follow up with customers on pending service/repair cases wherever required. Escalate unresolved/technical cases to L2 or the concerned team as per the escalation matrix. Maintain professional communication, empathy and ownership throughout the customer interaction. Along with CSAT Eligibility Criteria 10+2, Undergraduate/Graduate candidates can be considered based on communication and process knowledge. Freshers and candidates with 0–2 years of BPO/Customer Support experience can be considered with 70% experience and 30% freshers. Candidates with experience in Consumer Electronics, Consumer Durables, E-commerce or After-Sales Customer Support will be preferred. Strong communication skills in English and Hindi are mandatory. Proficiency in at least one South Indian language (Kannada, Tamil, Telugu, or Malayalam) is mandatory along with English. Good customer-handling, listening, probing and problem-solving skills. Basic computer knowledge and ability to work on CRM/ticketing tools. Candidates should be comfortable with rotational shifts/week-offs as per business requirements.
Process
Customer Service
Process
Ongoing
Language
Pay Out
Remuneration : NA
Start date: 4th Sep 2026
End date: 6th Oct 2026
Duration: Ongoing months
Days of the week
Works Slots
Expertise Level
