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Description

CUSTOMER SUPPORT EXECUTIVE

Job Title: Customer Support Executive

Employment Type: Full-time | Permanent

Work Mode: Work From Office

Shift: Rotational

Week Off: Rotational

Job Summary

We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The candidate will be responsible for assisting customers, resolving queries, handling calls, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries and provide accurate information.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer complaints and escalations within the defined timelines.
• Maintain a high level of customer satisfaction and service quality.
• Follow company processes, SOPs, and customer service guidelines.
• Accurately update customer information and interaction details in the CRM/system.
• Meet daily and monthly targets related to productivity, quality, AHT, and customer satisfaction.
• Maintain proper call etiquette and professional communication.
• Coordinate with internal teams to resolve customer issues when required.
• Maintain accurate records of customer interactions and resolutions.
• Participate in training, team meetings, and performance improvement activities.
• Adhere to attendance, shift, and schedule requirements.

Candidate Requirements

• Education: 12th Pass / Graduate preferred.
• Freshers and experienced candidates can apply.
• Excellent verbal and written communication skills.
• Customer-oriented approach with good listening skills.
• Basic computer knowledge and ability to work with CRM systems.
• Good problem-solving and interpersonal skills.
• Ability to work under pressure and handle customers professionally.
• Willingness to work in rotational shifts and rotational week-offs.
• Candidates with prior customer service/BPO/contact centre experience will be preferred.

Key Skills

Customer Service | Communication Skills | Call Handling | Problem Solving | Complaint Resolution | Customer Relationship Management | CRM | Active Listening | MS Office | Teamwork

What We Offer

• Competitive salary as per industry standards
• On-the-job training
• Career growth opportunities
• Supportive work environment
• Opportunity to develop customer service and communication skills

Process

Customer Service

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Process

Ongoing

Language

Pay Out

Remuneration : NA

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Days of the week

Works Slots

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Expertise Level