WFM/MIS _ Lead
Company name : CIRCUIT HOUSE TECHNOLOGIES PRIVATE LIMITED
Posted on: 14th Sep 2026
Description
MIS / WFM Executive – Job Description
Role: MIS / WFM Executive
Department: Operations / Workforce Management
Experience: 1–4 years
Key Responsibilities
- Prepare and maintain daily, weekly, and monthly MIS reports.
- Monitor operational performance, productivity, attendance, shrinkage, and service levels.
- Manage WFM activities including forecasting, staffing, scheduling, and real-time monitoring.
- Track adherence, occupancy, AHT, SLA, and other key operational metrics.
- Publish dashboards and performance reports for management.
- Analyze data and identify trends, gaps, and productivity issues.
- Coordinate with Operations, HR, and Management teams for workforce requirements.
- Maintain accurate databases and ensure timely reporting.
- Automate recurring reports using Excel, VBA, Power Query, or other reporting tools.
- Provide actionable insights and recommendations based on data analysis.
Required Skills
- Advanced MS Excel – Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, formulas, charts, etc.
- Knowledge of WFM concepts such as forecasting, scheduling, shrinkage, occupancy, and adherence.
- Strong analytical and problem-solving skills.
- Good knowledge of Power BI / SQL is an advantage.
- Excellent attention to detail and ability to work with large datasets.
- Good communication and stakeholder-management skills.
Key KPIs
- Reporting accuracy and timeliness
- Forecasting and staffing accuracy
- Schedule adherence
- Service level / SLA
- Occupancy and productivity
- Shrinkage and utilization
- Report automation and turnaround time
Process
Data Entry
Process
One-time
Language
Pay Out
Remuneration : NA
Start date: 14th Sep 2026
End date: 16th Sep 2026
Duration: 0.1 months
Days of the week
Works Slots
Expertise Level
