Hiring for: VOIZ

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Description

Key Responsibilities:
1. Acting as a point of contact to support service users and customers reporting issues, requesting information,
access or other services at DIAL.
2. Define processes as per standard requirements and best practices
3. Continually improve the implemented processes
4. First point of contact for users for all IT queries and concerns
5. Work closely with IT operations team to identify improvements
6. Handling users queries on both calls and mails
7. Handling all access request of users (Such as USB, VVIP, FAR and CAR request)
8. Handling incident Breach notifications and coordinating with relevant team for incident resolution with
predefined SLA
9. Getting relevant approvals from client and process managers as when required based on customer request
10. Assigning tickets to relevant teams as per user concern
11. Track the closure of all pending activities, internal and external audit findings
12. Provide support to WAISL operations team w.r.t day to day operations
13. Provide support to handling ticket, Maintain SLA, user query, FCR & Closure pending activity & Task

Skills and Knowledge:
1. 1 to 3 years of experience in IT Services management
2. Good knowledge on IT CRM tools
3. Zeal to learn, logical, analytical, & problem solving abilities. Ownership of activities. Dedication & diligence. Aim to perfection

Process

IN-BOUND Voice

#Customer support, 
#Helpdesk, 
#Technical support, 
#Service support

Process

Ongoing

Language

Pay Out

Remuneration : 18000/perMonth

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Days of the week

Works Slots

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Expertise Level

Intermediate