Customer Care Consultant for Swiggy - Dinner Chat Process 2022
Company name : Fluidi5 technologies
Posted on: 31st May 2022
Description
Fluidi5 Technologies Pvt. Ltd. is one of the pioneers in propagating Work From Home culture in this country, even before the pandemic surfaced. Our Headquarters are based out of Bangalore. CXpod is the Managed Services Initiative of Fluidi5 Technologies Pvt. Ltd., partnering with companies to transform and manage their business by the abundant Gig workforce and power of technology.
CXpod provides an end-to-end CX platform to enable distributed Customer Service for both Voice and Non-Voice. The Consultant Job profile is given below:
Swiggy Chat process – Work from Home
• Type of employment: Consultant mode with Fluidi5 Technologies, for Swiggy
• Nature of a job: Work from Home - Customer Support via Chats
• Working Days / Working Hours: 25-26 days a month 5 hrs. a day with 30 minutes’ break
• Week Off –Mandatory working on Friday, Saturday & Sunday, OFF will be given during weekdays, should be flexible to work on week OFF if required by business
• Fixed shift Timing – 7 PM -12 AM
• Mandatory 4.5 hours of active time
Job Description:
• Resolving chats raised by the customers through their app which requires a coordination between the pickup and delivery executives and stores
• Resolve ticket for the following reasons – order status, cancellation, delivery instruction, location issue
• Provide inbound chat support in the customer service activity by answering customers and making outcall to PDPs or stores related to their order
• Establish relationship and trust with customer / PDPs / stores by ensuring qualitative service
• Know the products inside and out so that you can answer queries and resolve complaints
• Process orders, forms, applications, and requests
• Keep records of customer interactions, transactions, comments and complaints
• Maintain positive, empathetic and a professional attitude towards customers at all times
• Ensure customer satisfaction and provide professional customer support on Chats
Selection Criteria and Eligibility:
• Education-Higher Secondary and above.
• Versant-60%
• English proficiency is must both written & verbal
• Good typing skill of about 20 words per minute with 90% accuracy
• Ability to handle multiple tasks simultaneously with appropriate priority while performing customer service
• Professional mail drafting skills are added advantage
• Must have a laptop or a computer with camera (good working condition)
• Android mobile phone (preferably a latest version)
• Genuine Windows 10 home addition and above is mandatory
• Minimum 4GB RAM
• Minimum 200 – 500 GB hard drive
• High speed internet connectivity (Broadband/Wifi)-Minimum 20 MBPS
• Power Backup or at least Mini UPS to support WIFI router
• A silent room to work
• Fresher or experienced, any field welcome, should be 18+
Selection Process:
• 2 rounds of telephonic interviews (Within 2 to3 days)
• Assessment (2 type of tests) – Grammar and Language proficiency, Versant Test.
• Post Selection, all candidates must submit their documents for onboarding purpose
Training Period details:
• 3 Days Pre Process training
• 7 working Days Product & Process Training
• 5-7 working Days OJT (On the Job Training) only 8 hours per day
• 2-3 working Days Certification
• Training: Mandatory availability for 9 hours (Including Breaks), mostly between 9 AM to 9 PM (Including 1-hour break)
• OJT timings 3PM to 12AM
• Certification criteria would be explained during induction
Payout Details:
• Fixed Payout: Rs 6000/- (per month for achieving average productive hours per day of 4.5 hours with 25 working days)
• Variable Payout: Incentive for meeting Business targets
o Csat – 75% Payout Rs 500 Per month
o FTR – 92% Payout Rs 500 Per month
o Quality – 90% Payout Rs 500 Per month
o
• Over-time will be paid at Rs.80 per hour
• Training Payout
Note: Pay cycle will start from day 1 of training on the basis of Rs 6000 per month calculation subjected to certification clearance and to be in the production for at least 15 days after certification
Document Required:
• Education certificate
• Address proof & Identification Proof ( Aadhaar Card & Pan Mandatory documents to be submitted )
• If experienced, then we need experience letter / Reliving letter
• Last month broadband (Same address), Can we be different name
Process
Customer Service
Process
Ongoing
Language
Pay Out
Remuneration : 6000/perMonth
Start date: 30th May 2022
End date: 31st Aug 2022
Duration: Ongoing months
Days of the week
Works Slots
Expertise Level
