Hiring for: VOIZ

Hiring for Customer Success Expert for BYJUS

Company name : VOIZ

Posted on: 9th Sep 2021


Description

Job Description
You will start your exciting journey for BYJU’S as a Customer Success Expert. You will guide users who are part of the Learning Program as well as those who are falling in love with BYJU'S each day and intend to make us an integral part of their learning journey. Being the first line of contact for our callers, the success of the support team is measured by factors like speed and quality of help received. Your primary responsibility is to answer calls and provide quick solution to the caller as per defined process.
Desired Skill Sets:
If you are -
• Possessed with three important qualities – Professionalism, Patience and People-first attitude
• A strong believer that good education along with good guidance can create an everlasting impact and culminate in Student Success
• Driven by the idea of creating a world-class learning platform by delivering impeccable service
• Someone who has strong communication skills and can persevere
• Super energetic and driven to spread positive energy over the call
• Interested in speaking to & guiding users to ensure the best experience
• Committed to meeting timelines and maintaining the highest quality standards
• Good in Microsoft office and have decent typing speed
Criteria:
Qualification: Graduate and above
Languages: Proficient in English plus any other Regional language would be an added advantage
Your performance will be gauged on calls handled, call handling skills, documentation and quality of interaction
**Working hours: 10 AM to 8 PM

Process

IN-BOUND Voice

#Customer support, 
#Customer service, 
#Helpdesk, 
#Technical support

Process

One-time

Language

English, Hindi

Pay Out

Remuneration : 10000/perMonth


Start date: 14th Sep 2021

End date: 14th Oct 2021

Duration: 1 months

Days of the week

Tuesday, Sunday

Works Slots

10:00 to 14:00, 14:00 to 18:00


Expertise Level

Intermediate


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