Company name : ILRNU INC
Posted on: 22nd Sep 2021
We are looking for a motivated and well-spoken Customer success specialist. You will play a fundamental role in achieving iLRNU’s ambitious customer acquisition and revenue growth objectives. Working closely with the management to enhance the user experience, plan and executive the sales and marketing strategies.
To be successful as an Customer success representative you should be able to build instant rapport and achieve customer satisfaction. A top Customer success representative should also be very competitive and a good listener.
∙ Identifying, qualifying, and securing sales opportunities; coordinating business generation activities; developing customized targeted sales strategies
∙ Building business relationships with current and potential users
∙ Conduct effective online meetings and demos to prospects.
∙ Collaborating with sales and leadership to secure, retain, and grow accounts
∙ Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
∙ Maintaining a pipeline of all sales administration and maintain the database.
∙ Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
∙ Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals.
∙ Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans
∙ Act as customer onboarding specialist and assist users before and after sales.
∙ Understanding user needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
∙ Provide appropriate consultation to user for various services and assist accordingly assistance in compliance with company policies and procedures post sales.
∙ Perform effective online demos to the user after onboarding.
∙ Manage all user inquiries, issues and resolve all complaints effectively on phone, chats, emails and social media.
∙ Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.
Education qualification and skills
∙ Must possess at least a high school diploma, associate’s or bachelor’s degree, especially in business ∙ Any graduate with relevant experience preferably in EdTech industry
∙ Track record of over-achieving quota
∙ Strong phone contact handling skills and active listening
∙ Familiarity with customer support and CRM systems and practices (Freshdesk/freshchat) ∙ Customer orientation and ability to adapt/respond to different types of characters ∙ Excellent communication and presentation skills
∙ Organizational and Time management skills
∙ Ability to multi-task, prioritize, and manage time effectively
∙ Fluency in English, Hindi/ regional language is mandatory.
∙ Relevant experienced in EdTech company
∙ Proven inside sales and support experience or experience as a Client Relationship Manager ∙ Experience in CRM and support system
∙ Experience in designing and running email campaigns.
NOTE: To ensure the safety of our full community, iLRNU is operating remotely. As and when the situation gets better and management’s decision all shall work from the office in Bangalore, Karnataka.
Remuneration : 20000/perMonth
Start date: 21st Sep 2021
End date: 30th Dec 2021
Duration: 3.3 months
Days of the week
Monday, Tuesday, Wednesday, Thursday, Friday
09:00 to 13:00, 13:00 to 17:00