Hiring for: Verifitech India Info Pvt Ltd

Hiring for Client Account Team leader|| On Premises

Company name : Verifitech India Info Pvt Ltd

Posted on: 13th Oct 2021


Description

Essential Functions
• Receive base from client and check for insufficiency
• Allocate the base to team and update the tracker
• Check the status of initiated cases
• For insufficiency share the report to client with required details
• Follow up with team when and where required for closure of cases
• Ensure the report is generated within TAT,update it in master tracker and forwarded for quality check
• Follow up on quality check and the report is submitted to client
• Ensure client calls are handled efficiently
• Ensure action tracker is updated on daily basis
• Co-ordinate with clients, candidate and verifiers for closing lateral insufficiency
• Manage the Team to improve the performance
• Review the Team members every week
• Co-ordinate with sales team for new business in order to maintain the smooth relationship
• Co-ordinate with clients for receiving customer satisfaction survey and google review
• Ensure clients are wished on the special occasions like birthday and anniversaries and E-card is shared in mail
• Ensure gift has been sent on our company anniversaries for selected clients
• Ensure client social media credentials are gathered for communication
Reports
• Share the below reports on weekly basis
o Goal Sheet for Verifiers
o Status Report to clients
o Action tracker internally
o Case Completion Status along with QC status
o Review Tracker for Verifiers
o Exclusive Status Report for Insuff and Stop Check

Process

Blended

#Outbound voice, 
#Inbound voice, 
#Email support

Process

Ongoing

Language

English, Hindi, Telugu, Tamil

Pay Out

Remuneration : 25000/perMonth


Start date: 12th Oct 2021

End date: 13th Jan 2022

Duration: Ongoing months

Days of the week

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Works Slots

09:30 to 13:30, 13:30 to 17:30


Expertise Level

Expert


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