Hiring for: Ossisto

Client Service Executive - Ossisto Technologies || Work from Home

Company name : Ossisto

Posted on: 19th Oct 2021


Description

Roles and Responsibilities
 Regular client communication through telephone and emails
 Understand the clients, their requirements and develop a close business relationship
 Act as SPOC for clients
 Organizing, scheduling and liaising with our QA teams to deliver the top notch
service to clients
 Timely responses and resolutions of client queries and requests to agreed SLAs
 Generating revenue and working to KPIs
 To work closely within the team and outside the team to complete the client tasks,
quires
 Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.
Desired Candidate Profile
 Having experience in handling UK/US-based clients with a minimum of 2years of
work experience
 Willingness to work in night shift
 Have excellent verbal and written communication skills
 Active listener and effective problem solver
>>Excellent communication with minimum 2 years of experience in handling US/UK based clients (international clients).
 Outstanding organizational skills and ability to prioritize
 Flexible and adaptable
 Patient and empathetic

Process

Blended

#Outbound voice, 
#Inbound voice, 
#Email support

Process

Ongoing

Language

English

Pay Out

Remuneration : 30000/perMonth


Start date: 18th Oct 2021

End date: 19th Jan 2022

Duration: Ongoing months

Days of the week

Monday, Tuesday, Wednesday, Thursday, Friday

Works Slots

18:00 to 22:00, 22:00 to 02:00


Expertise Level

Intermediate


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