Hiring for: Gemstoneuniverse.com (Astro Journey)

Hiring for Sales & Customer Support Manager || On Premises

Company name : Gemstoneuniverse.com (Astro Journey)

Posted on: 10th Nov 2021


Description

ABOUT GEMSTONEUNIVERSE
Gemstoneuniverse is the world's leading authority in Gem Therapy and the world's #1 retailer for Buying Gems Online.
Ruling the internet waves and hearts of Gem loving people for 26 years we believe in the motto of Deo Amabiles Et
Hominibus- Pleasing to God and to Men. Featured in Forbes, Fortune, Entrepreneur with the likes of Chanel, Piranesi,
Bvlgari and Tiffany our Mentors take the spiritual practice of Vedic Astrology and Life Coaching to bring life
optimization to our patrons
If you are a bright happy person who can work with a sense of urgency, deliver what you say you will deliver, take
ownership, communicate openly with empathy and mutual respect, apply right now. Gemstoneuniverse is the place
that will value your contribution & nurture your growth.

JOB SUMMARY
• Manage a team of Customer Service Agents based at office or working remotely to deliver the set Service
Sales & Customer Support goals
• Advice the senior management on implementation of strategy ON recruitment, training, infrastructure,
applications & data security for the team
• Recommend and implement SOPs
• Create & implement a system of reporting to monitor team performance

CORE QUALIFICATIONS
• Confident, articulate, growth oriented professional who brings Deliberate action, Optimism, Sense of
Urgency & Energy to the table
• Graduate with 5-10 years of overall work experience
• 2-3 years as Team Lead / Manager in a Call Centre environment
• Good knowledge of Call Centre set-up, processes & team management practices. Exposure to Sales
Management is desirable.
• Good conceptual thinking ability; planning, organization & analytical skills
• Excellent track record of results and growth with customer centricity, initiative, process orientation,
interpersonal skills
• Proficient in MS Excel, MS Word with good knowledge of CRM platforms / applications

EDUCATIONAL QUALIFICATIONS
• Any degree (Mandatory)

WORK EXPERIENCE
• 5-10 yrs overall; 2-3 years as team lead / manager in Call Centre environment (preferred). Candidates from
retail, hospitality, airlines and banking will also be considered if they have relevant experience.

SALARY
• 4.80L – 8.00 Lakhs per annum CTC

LOCATION
• Work from Office @ Bangalore, India

Process

Blended

#Outbound voice, 
#Inbound voice, 
#Email support, 
#Chat support

Process

Ongoing

Language

English, Hindi

Pay Out

Remuneration : 55000/perMonth


Start date: 9th Nov 2021

End date: 10th Feb 2022

Duration: Ongoing months

Days of the week

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Works Slots

10:30 to 14:30, 14:30 to 18:30


Expertise Level

Expert


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