Companies fill our template form with their CX job requirements — the type of process like inbound or outbound, channels like voice or email, tenure of the process like one-time or ongoing, with the number of agents, languages and time slots.
Agents matching the CX jobs apply. Companies scrutinise, schedule interviews through inbuilt communication channels, select the best-suited talent, set delivery expectation, payment terms and run training programmes. CX Projects go live with the selected CX team.
Using workforce management and CRM, Companies and Agent/Contact centre maximise agent efficiency. Realtime dashboard with disposition and performance metrics assist companies and agents in improvising productivity then and there.
Customer Support
Customer Service
Helpdesk
Technical Support
Product Support
Email Support
Chat Support
Social Support
Telesales
Telemarketing
Debt Collection
Recruitment
KYC Handling
Feedback & Surveys
Upsell & Cross-sell
Companies cut costs like hiring, administration, infra and maintenance by hiring and managing CX talent through VOIZ. Companies get higher flexibility and scalability by moving to a self-serve remote model. With efficient agents, companies deliver a better quality of customer experience.
Post a ProjectCX agents get a wide range of CX jobs to apply. Agents choose the type of CX jobs like ongoing or one-time, type of processes like inbound or outbound, time slots they would want to work and preferred languages. And the timely payouts after the CX delivery. Agents are free to apply and choose other CX jobs during or after a Live project.
Apply for a CX jobCX agents get a wide range of CX jobs to apply. Agents choose the type of CX jobs like ongoing or one-time, type of processes like inbound or outbound, time slots they would want to work and preferred languages. And the timely payouts after the CX delivery. Agents are free to apply and choose other CX jobs during or after a Live project.
Apply for a CX jobContact centres engage with VOIZ in two models: bid for CX projects posted by companies and hire CX talent for their CX job. Contact centres save significant cost/agent by hiring CX agents through VOIZ. At zero marketing and sales cost, contact centre bid and win CX projects at VOIZ.
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