Customer Support & Telesales Jobs

Hospitality sector experienced tele executives required for a blended (inbound / outbound) reservations process.

Hiring for hospitality sector

Location: Remote

Department: Operations

Role Overview: We are seeking an experienced and dynamic candidate to join our Operations team. The successful candidate will assist in managing the daily operations of the call centre, ensuring high levels of customer satisfaction, operational efficiency, and team performance.

Key Responsibilities:

1. Operational Management:

• Oversee day-to-day operations of the call centre to ensure smooth functioning.
• Monitor call centre metrics and KPIs, such as call volume, response time, and customer satisfaction scores.
• Implement strategies to improve operational efficiency and effectiveness.

1. Team Leadership:

• Lead, coach, and develop a team of call centre agents to meet performance goals.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive and motivating work environment.

1. Customer Service:

• Ensure high-quality customer service is delivered consistently.
• Handle escalated customer inquiries and complaints effectively.
• Develop and implement customer service improvement plans.

1. Process Improvement:

• Identify areas for process improvement and implement changes.
• Work with other departments to streamline workflows and enhance service delivery.
• Stay updated on industry trends and best practices.

1. Reporting and Analysis:

• Prepare and present regular reports on call centre performance to senior management.
• Analyze data to identify trends, issues, and opportunities for improvement.
• Make data-driven decisions to enhance call centre operations.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in call centre operations, with at least 1 year in a supervisory role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Proficiency in call centre software and CRM systems.
• Ability to analyze data and make informed decisions.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• Experience in the Call centre/ BPO industry
• Certification in call centre management or customer service.

Key Responsibilities:

• Make outbound calls to potential and existing customers.
• Explain products or services and answer customer queries.
• Persuade prospects to purchase by providing compelling information.
• Maintain a high level of customer engagement and satisfaction.
• Achieve daily, weekly, and monthly sales targets.
• Maintain accurate records of calls, sales, and customer information in the CRM system.
• Follow up with customers to ensure satisfaction and address any concerns.
• Work closely with the sales and marketing teams for lead generation and campaign execution.

1) 3 Appointments per day( 3*25=75/ month)

2) 200+ calls.

3) 8 Active HRS with 1 hr break

4) 10 Am - 7 pm

5) Sunday if off

6) Will not be paid during holidays

7) Needs to have Android phone only and need to use their own sim card for calling.

8) Needs to have laptop, broadband with power backup

9) Agent needs to have Android phone and agent needs to call his /her mobile no. There will no no reimbursement.

10) There would be deduction of 1% TDS 

11) Salary upto 35k( Depends on interview), with very good sales exp of 2+ yrs.

12) Very smart candidates and good communication skills willing to work under target and pressure is required.

Job Title: Sales Development Representative (SDR)

Job Overview: We are looking for a motivated, energetic, and detail-oriented Sales Development Representative (SDR) to join our dynamic sales team. The SDR will be responsible for identifying and developing new business opportunities by reaching out to potential clients, understanding their needs, and setting up qualified sales meetings. The ideal candidate will be driven, have excellent communication skills, and be able to thrive in a fast-paced, goal-oriented environment.

Key Responsibilities:

Qualifying Leads: Understand potential customers’ needs and challenges, assess whether they are a fit for the company’s product/service, and qualify them for sales opportunities.

Appointment Setting: Schedule meetings or calls between potential customers and account executives or sales managers.

CRM Management: Maintain accurate records of prospecting activities and client interactions in the company’s CRM system.

Collaboration: Work closely with the sales and marketing teams to develop targeted outreach strategies and improve lead generation efforts.

Required Skills and Qualifications:

Education: Bachelor’s degree.

Experience: 0-2 years of experience in sales, lead generation, B2B telecalling, or a customer-facing role (previous SDR experience is a plus).

Communication: Strong verbal and written communication skills.

Persistence: Ability to handle rejection and keep pushing forward with confidence.

Organization: Strong attention to detail and excellent time management skills.

Tech-Savvy

Adaptability: Ability to learn quickly and adapt to changes in sales processes and customer needs.

Motivation: Self-driven, goal-oriented, and motivated to achieve and exceed performance targets.

Preferred Qualifications:

Experience with cold calling or B2C and B2B sales.

Prior knowledge of the industry or product/services being sold.

Demonstrated success in meeting or exceeding sales quotas.

Key Pointer -Someone good is cold-calling

Telecaller

..

We are looking for experienced candidates for Chat Process.

Requirements:

* Excellent written English communication

* Experience in chat support / customer support preferred

* Good typing speed and basic computer knowledge

* Ability to handle customer queries via chat professionally

* BPO or international process experience will be an added advantage

Location: Bangalore (Work From Office)

Salary: Up to ₹32,000/month (based on experience)

Hiring for Customer support executive

About the Role:

We are looking for a motivated and result-driven Telecaller for Real Estate to join our team. The ideal candidate will have strong communication skills and the ability to engage with clients, especially in the B2B space. Experience in real estate sales, particularly with HNI & Ultra HNI clients, will be an added advantage.

Key Responsibilities:

• Make outbound calls to potential clients and generate real estate leads.
• Follow up with existing clients and maintain a healthy client database.
• Explain real estate projects, services, and offerings clearly and persuasively.
• Coordinate with the sales team to convert leads into business opportunities.
• Maintain daily call reports and update CRM tools accurately.

Qualifications & Skills:

• Graduate in any discipline.
• 6 months – 2 years of experience in telecalling or sales (B2B experience preferred).
• Experience in real estate sales is a plus, especially with HNI & Ultra HNI clients.
• Proficient in English and Telugu; knowledge of Hindi is an added advantage.
• Strong communication, persuasion, and interpersonal skills.
• Self-motivated and target-oriented.

Perks & Benefits:

• Work from home flexibility.
• Opportunity to work in a dynamic and growth-oriented environment.

Totalrequirement: 10

Exp: 0-5years(Experienced-preferably with a Telesales background), 33%Automobile experience, 33%other industry telesales experience, 33% smart freshers.

Languages: Good English, Above average Hindi and Good Kannada

Working days: 6days with 1 rotational / fixed weekoff (Weekoff will not be on Friday, Saturday or Sunday)

Worklocation: 60/2, near Whitefield road, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048

Jobtype: VOIZ contract

Telecalling Executive (Automobile Process)

We are hiring enthusiastic and energetic candidates for a Telecalling Automobile Process.

Job Role:

• Handle outbound/inbound customer calls related to automobile services and products
• Explain vehicle offers, services, and captured certain details of customer
• Maintain customer records and follow-up data
• Resolve basic customer queries professionally

Requirements:

• Freshers can apply
• Good communication skills in English and any regional language
• Confident speaking and convincing skills
• Basic computer knowledge preferred
• Positive attitude and willingness to work in rotational shifts

Shift Details:

• Rotational shifts
• 9 hours duty including 1-hour break
• Rotational weekly off

Job Title: Lead Verification/ Sale Verification Agents (Freshers)

Number of Positions: 25

Language Requirements: English, Tamil,Telugu

Job Details:

- Working Hours: 9:15 AM – 6:30 PM (8 active hours required for full day payout)

- Payout: ₹18,000

- Weekly Off: Rotational

- Working Days: 6

System Requirements:

- Laptop with minimum 8 GB RAM & Windows 10+

- Stable Wi-Fi (minimum 100 Mbps)

- Noise-canceling headphones

- Must have power backup

- Noise free work place

Candidate Profile:

- Freshers or applicants with no prior UAN no (PF/ESIC) active account

- Suitable for candidates with no prior work experience

Selection Process:

-   Clear L1 & L2 internal round of client Interviews 15 days of training

- Certification round post-training

- Only certified advisors will be offered the job

- Certified agents will receive a training stipend 

Interested candidates can apply!

Share resume on priyanka@voizworks.in

Join our team as a Telecaller for Account Validation!

If you have good communication skills and are comfortable speaking with customers, this is a great opportunity to grow.

What You’ll Do:

• Connect with customers and verify account details
• Ensure accurate data entry
• Maintain call quality and productivity

Who Can Apply:

• Minimum 6month and above experienced candidates
• Good English/Telugu/Tamil communication
• Willingness to achieve targets

Telecalling Executive – Job Description

We are looking for a motivated and confident Telecalling Executive to join our team. The candidate will be responsible for contacting potential customers, explaining our products/services, and generating qualified leads.

Responsibilities:

• Make outbound calls to prospective customers.
• Explain project/product details clearly and confidently.
• Identify customer requirements and share relevant information.
• Generate and maintain qualified leads.
• Follow up with interested customers.
• Update call details in CRM/system regularly.
• Achieve daily and monthly targets.

Requirements:

• Good communication skills.
• Basic computer knowledge.
• Ability to handle objections confidently.
• Target-oriented mindset.
• Experience in telecalling/sales is preferred.

About the Role We are hiring dynamic and result-oriented Tele Sales Executives for an on-call Personal Loan sales process. The role involves connecting with potential customers, understanding their loan requirements, guiding them through the application journey, and achieving daily sales targets. Candidates should be confident in sales conversations, target-driven, and comfortable assisting customers over calls for app download, documentation, and form submission. Key Responsibilities • Make outbound sales calls to prospective customers. • Promote personal loan products and convert leads into successful sales. • Guide customers to download the mobile application and complete the application process over call. • Assist customers in filling required details and documentation. • Follow up with interested leads to maximize conversions. • Achieve daily minimum connected calls of 150 • Maintain call quality, productivity, and daily performance metrics. • Build customer trust and provide professional service. • Accurately update customer records in CRM / systems. • Meet monthly sales and attendance expectations. • Ensure proper customer engagement and professional communication standards. Candidate Requirements • Minimum 6 months of tele sales / tele calling experience. • Proven track record in achieving sales targets. • Experience in loan sales, BFSI, finance, or related sales process preferred. • Good communication skills in (Bengali, Hindi & English) , (Tamil, Hindi & English) (Kannada , Telgu , Hindi & English) • Ability to convince customers and close sales effectively. • Comfortable handling pressure and strict target-based environment. • Basic smartphone / app handling knowledge. • Good listening skills and objection handling ability. • Self-motivated and disciplined, especially for work-from-home setup. • Stable internet connection and professional work environment for remote work. • Immediate joiners preferred. System Requirements (For Work From Home) • Laptop / Desktop mandatory. • Minimum Intel i3 Processor or equivalent. • 8 GB RAM minimum. • 256 GB SSD minimum. • Minimum 6th Generation Processor or above. • Windows 10 / Windows 11 genuine OS preferred. • Broadband internet connection with stable speed. • USB Headset with clear microphone. • Power backup recommended for uninterrupted work. • Webcam preferred for training / meetings. Working Details • Shift Duration: 9 Hours (Including 1 Hour Break) • Working Days: 26 Days per Month • Week Offs: As per roster / business requirement Why Join Us? • Attractive fixed salary • Work from Home / Hybrid flexibility • Growth opportunities in sales domain • Professional work environment • Performance-driven culture • Incentive earning opportunities based on performance (if applicable)  

Job Responsibilities: • Encourage dormant subscribers to check out the paid content or the online courses on DQ Edge. • Encourage those who only look at the free content to buy content online or take our paid courses. • Encourage those who have bought content to subscribe for the paid courses. • Encourage those who have taken paid courses to upgrade or buy other content. • Maintain database: Keep records of persons contacted,details of the responses details of next action,date of follow-up, response,next action etc. • Escalate to DQ Labs any contact that Is about to be closed and needs more encouragement. • The contestants would have to be gauged for their interest to pursue further training in creative skllls. • Depending on their interest and their age, we would have to get them to subscribe for our Design/sketching classes or our entrance exam coaching.

Looking for smart and energetic Tele-callers for Real Estate Level 1 calling process.

Note: Work from Home

Role: Telesales (for Real Estate)

Work Location: Chennai (100% Work from Home)

Pay: Rs. 15,000/- per month (up to)

Language: Tamil (native speakers only)

Timings: 10.00 AM to 7.00 PM

Work Days: Monday to Sunday (rotational 1 day weekly off)

Requirements: 

•⁠ ⁠You must have a Laptop/Desktop 

•⁠ ⁠Stable broadband connection

•⁠ ⁠Immediate joining upon selection

•⁠ ⁠Tamil language is mandatory

should have exp Media or branding or event experience,

2+ years experience, excellent comm skills, Always keep the camera on for zoom calls, should be courteous

English is mandate, Hindi will also require