Hiring for: Hackerearth

Hiring for Customer support US based email process (Part time)

Company name : Hackerearth

Posted on: 11th Jan 2024


Description

Roles and Responsibilities:

● Manage Hacker Earth community with respect to concerns/queries users might have.

● Interact with users and respond to their tickets/queries related to the use of Hacker Earth platform.

● Provide support to clients for their internal events

● Work with Challenges/Campus team to handle event specific tickets, weekend including.

● Help customers/users with the use of the product over email

● Use a Bug tracking system to report bugs to the developer team

● Articulate the feedback received from users and customers to the product team.

● Tracking of which user issues are not solved and sending a summary of that.

● Use a customer support software to resolve tickets raised by the users

● Provide call support to customers where a quick response to user queries is required To be successful in this role, you will have:

● Strong technical knowledge and familiarity with online tools/products. (preferred)

● Excellent verbal and written communication skills

● Basic knowledge of coding languages and scripting (preferred)

● Strong problem-solving skills and ability to translate the solution to the user in simple, crisp and professional emails.

● Willing to work in rotational shifts including weekend.

● Prior experience in a product support environment will be an added bonus.

Process

Customer Service

#

Process

Ongoing

Language

Pay Out

Remuneration : NA


Start date: 11th Jan 2024

End date: 22nd Feb 2024

Duration: Ongoing months

Days of the week

Works Slots


Expertise Level


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