Assistant Manager
Company name : VOIZ
Posted on: 3rd Dec 2024
Description
Roles & Responsibilities:
- Manage daily call center operations and ensure smooth campaign execution.
- Lead and supervise Team Leaders, Supervisors, and Call Center Agents.
- Monitor agent productivity, attendance, call quality, and performance.
- Ensure achievement of daily, weekly, and monthly operational targets.
- Monitor KPIs such as calls, connect rate, AHT, talk time, and conversions.
- Manage campaign allocation, dialer operations, DIDs, and calling channels.
- Handle client coordination, escalations, and operational issues.
- Ensure compliance with company policies and telecom regulations.
- Prepare MIS reports and provide regular performance updates to management.
- Identify process improvements to enhance productivity and operational efficiency.
Process
Tele-Sales (B2C)
Process
Ongoing
Language
Pay Out
Remuneration : NA
Start date: 3rd Dec 2024
End date: 11th Nov 2026
Duration: Ongoing months
Days of the week
Works Slots
Expertise Level
